Terms of Service

1. Agreement to Terms

By accessing the Primelake Atelier website or purchasing our products, you agree to these Terms. If you do not agree, do not use the site.

2. Purchases and Payments

When you place an order, you represent that the information provided is accurate and that you have the legal authority to use the selected payment method. Prices are listed in USD unless otherwise noted and may change without notice.

3. Shipping and Risk of Loss

Orders ship to the address you provide. Risk of loss passes to you upon delivery to the carrier. We are not responsible for delays outside our control.

4. Returns and Refunds

If an item arrives damaged or defective, contact us within 14 days of delivery. We may request evidence of the issue and will work to repair, replace, or refund at our discretion.

5. Intellectual Property

All content on this site, including text, graphics, and product designs, is owned or licensed by Primelake Atelier and protected by applicable laws. You may not copy, distribute, or create derivative works without permission.

6. User Conduct

You agree not to misuse the site, including by attempting unauthorized access, interfering with operations, or violating laws. You may not submit infringing or unlawful content.

7. Disclaimers

Our products are provided “as is” and “as available.” To the extent permitted by law, we disclaim all warranties not expressly stated, including implied warranties of merchantability and fitness for a particular purpose.

8. Limitation of Liability

To the maximum extent permitted by law, Primelake Atelier will not be liable for indirect, incidental, special, or consequential damages, or for lost profits, even if advised of the possibility.

9. Indemnification

You agree to defend, indemnify, and hold us harmless from claims arising out of your use of the site, your breach of these Terms, or your violation of rights of others.

10. Third-Party Services

We may link to or use third-party services. We are not responsible for their content or practices. Your use is governed by those providers’ terms and policies.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Disputes will be resolved in the state or federal courts located in San Francisco County, California.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the site after changes indicates acceptance of the revised Terms.

13. Contact

For questions about these Terms, email [email protected].