Privacy Policy

Primelake Atelier (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and when you purchase our products.

Information We Collect

• Contact Data: name, email address, phone number, and shipping details you provide during checkout or via the contact form.
• Transactional Data: products purchased, order value, and timestamps (no full payment card data is stored on our servers).
• Device/Usage Data: IP address, browser type, pages visited, and interactions for analytics and security.

How We Use Information

• To fulfill orders, provide customer support, and operate the website.
• To improve our products and content based on aggregated usage patterns.
• To communicate about orders, updates, and product announcements with your consent.

Cookies and Tracking

We use essential cookies for security and functionality, and optional analytics cookies to understand how our website is used. You can control cookies through browser settings. Our on-site cookie banner records consent in local storage.

Legal Bases for Processing

Where applicable under GDPR, we process personal data on the bases of contract (fulfilling your order), consent (marketing communications), and legitimate interests (site security and improvement).

Sharing of Information

We share necessary data with service providers such as payment processors, shipping carriers, and analytics platforms bound by confidentiality and data protection obligations. We do not sell personal data.

Data Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Order records are typically kept for seven years for tax compliance.

Your Rights

Depending on your region, you may have the right to access, correct, delete, or restrict the use of your personal data, and to object to certain processing. To exercise rights, contact [email protected].

Security

We apply administrative, technical, and physical safeguards to protect data. However, no method of transmission over the Internet is fully secure; use the site with this in mind.

Children’s Privacy

Our products are intended for general audiences and not directed to children under 13. We do not knowingly collect personal data from children.

International Transfers

Your data may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

Changes to This Policy

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